It is important that you read our Terms and Conditions as they govern your use of this website. By using this website you agree to our terms and conditions as stated.TOP
At Conform UK we pride ourselves on our attention to quality products
and excellent service. However, should you, for any reason wish to return
any goods to Conform UK, we will refund the items under our "Returns
Policy" provided they are unused, not damaged and returned in their original
packaging within 14 days of receipt. (Please note: Products that are
manufactured to order cannot be returned / refunded). You will be responsible for the shipping and handling charges incurred when placing the order and the
cost for the return of the goods. Prior to returning the goods
you must contact us via e-mail customerservice@conformUK.com or
phone +44 (0)870 762 4841 and we will provide with your returns document and number
and the relevant returns address which you require when returning any products.
You must assure to return the goods by safe methods of transport. To ensure
this we suggest using a delivery service that requires a signature on
receipt and allows you to insure the goods against damage or loss whilst
in transit. You are responsible for the cost of the product until arrival
at the returns address.
Upon receipt and inspection of the goods a refund will be issued to you. The refund of your payment is handled through our secure payment provider Worldpay who will issue you with a full credit to the card used for the purchase. Please note that due to the nature of some products (bathroom, bedroom and electrical items returns can only be accepted if neither the safety seals (electrical products) nor the hygiene seals (bathroom and bedroom products) have been broken. For products that are made to order such as wheelchair ramps, mobility scooter garages, wheelchair cushions and pressure relief / orthopaedic mattresses a 30% restocking charge may apply depending on manufacturer. If unsure, please contact us prior to purchasing the goods at customerservice@conformUK.com
All prices are shown in Pounds Sterling. Delivery charges are calculated
according to the destination of the parcel and the shipping service and include any handling and processing fees implied by our service providers. If
you are a UK resident and registered disabled you may be eligible for
VAT relief if a product is specifically manufactured for a particular
treatment or type of condition. We will refund the VAT when applicable
through our secure payment provider Worldpay on receipt of your signed
VAT exemption form. If you would prefer to settle your payment in Euro
or US Dollars you can choose the relevant currency once you are in the
secure payment environment provided by Worldpay PLC (Royal Bank of Scotland).
Whilst we endeavour to keep prices accurate we may be unable to supply the goods at the price shown. In this instance we will contact you and you will have the opportunity to modify or cancel your order. Please be aware that ConformUK.com reserves the right to refuse bulk orders if we believe that the goods are being sold on for retail purposes. If this is the case a member of our Customer Services team will contact you to discuss the appropriate purchasing for distribution channels with you.
Prices that are reduced for sales and promotions via ConformUK.com are only valid for the period whilst the sale/promotion is in progress and cannot be backdated or added any time outside the offer. Sale/Promotional Items are not subject to further discounts we may offer from time to time. We offer a 10% discount on a range of products to all UK members of the Spinal Injuries Association, Paraplegics Association and many other Associations. Please email us once you have been issued your unique purchase order number and we will immediately issue a refund to your purchasing card.
All the products available from ConformUK.com are supplied by manufacturers accredited to ISO 9001/ ISO 9002. Products are in line with a variety of European Standards / British Standard and the details are provided on the product pages. Technical aids for disabled persons - General requirements and test methods. Products are CE marked in accordance with the European Directive 93/42/EEC. All sizes quoted are approximate and you must allow for a 5mm +/- variation which may appear due to the intricate manufacturing processes. All weights given are approximate weights for the selected product and may vary from the actual weight as they include standard accessories supplied with the product and packaging. Whilst we assure the manufacturers conform to any European legislation for the sale of products available from us, it is outside our control as non-manufacturers to assure the specifications and materials used are in adherence to legislation as may be in force in any non-European country. It is the purchaser's responsibility to assure the product is in line with the countries appropriate standard and should it not adhere to those standards the purchaser carries risk related responsibilities herself or himself. Orders for products within the program that are not available for international resale will not be processed by us. We will provide you in such instances of the manufacturer's contact details or appointed distributor if known.
We deliver worldwide. Our deliveries are handled by signed for insured postal services and also major courier companies working on a 2 to 28 day delivery service depending upon the destination of the parcel and the service used for delivery. Once your order has been processed and been issued with a "ready for despatch" note you will receive an email from us confirming your purchase and a receipt. All parcels are sent via a recorded insured trackable service.In case of the parcel not arriving with you within the estimated delivery time please contact us via e-mail customerservice@conformUK.com or phone +44 (0)870 762 4841 and provide us with your Transaction ID. In the event of loss of the parcel a replacement will be issued to you immediately or you can cancel the order if the goods are no longer required.
The delivery charges apply per purchase transaction, regardless of the quantity or variety of products ordered. Once you place your order with us, you will receive an automated email confirming your order. Your order will be processed by us within 24-72 hours at which point you will receive your order confirmation along with your receipt from our accounts department.
Parcels are sent via a selection of secure couriers and postal services: please allow 2 - 28 days for delivery depending on destination. Goods sent within the UK are generally delivered within 2 - 7 days, within Europe and the USA 7 - 14 days and other destinations 14 - 28 days. Carriage prices vary depending on the delivery destination and the weight of the goods. The carriage charge is displayed once the delivery destination has been selected at checkout. Goods supplied outside Europe will be charged VAT if the carrier does not offer a service to collect local taxes / duties on delivery of the goods. If the carrier is able to collect local duties and taxes we will refund the VAT charged at 15% to your purchasing card.
We accept payment by most all major credit/debit cards. All orders are positively credit/debit card sanctioned prior to despatch. Please ensure the details you enter are correct. We can accept no responsibility if the order is held up as a result of incorrect payment/delivery details being given. UK cheques and Euro cheques are accepted by post and must be made payable to Conform UK.
The success of Conform UK is based on the strong traditions of quality, customer service and value for money. When you buy products from us or provide us through other means with your personal details we will never sell or pass on your name and address to any other organisation. We use these details to process your order and to continue to improve our service to you. If you so choose you will be added to our mailing list and will receive e-mails, brochures and other sales or promotional materials from time to time from Conform UK relating to news, products and services. You can unsubscribe from these e-mails etc. at any time.
In several areas of Conform® UK, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request and details on how we use this information.
You are asked for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order. Your credit card information is taken by Worldpay PLC for verification of your credit card payment. We do not receive these details. We do not share your name, address or email contact address with any other companies. We do not share any other information with third parties, except in the case of contact or order information needed by our supplier network to fulfill your order. We do not share or sell email addresses.
The Conform UK Email Newsletter
We offer you the opportunity to provide a name and email address to receive our monthly newsletter. We use this information only to fulfill your request. We do not share or sell email addresses.
How we use Email
We do not sell or share email addresses with other companies. After you place an order on our site, you will receive an email from our accounts department confirming your order and your receipt for the good purchased.
We send the Conform UK Monthly Email Newsletter, our email update on sales and products, to subscribers and occasionally to other customers who we think might be interested in receiving this information. Unsubscribe instructions are included in each edition of the email.
We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Information we do not collect
When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.
Cookies - Shopping and Checkout
Cookies are small bits of text that your Web browser software stores on your computer when you visit a web page. A cookie is used to "remember" which items you've placed in your Shopping Bag as you move about within the site. Name, address and other personal details are not stored within these cookies. Before you can place an order at Conform® UK your browser must be set to accept cookies. This is the case for most major online shops e.g. amazon.com. Most browsers accept cookies by default, but if you're having trouble ordering, you may need to change settings to enable cookies. Contact your internet provider if you have difficulties.
You can have full confidence that the Conform® UK on-line ordering service is fully secure. All credit/debit card transactions processed from this site are carried out via our secure service provider Worldpay who use 128-bit encryption to create a safe and secure shopping experience for you. Once you reach the order process, you will notice a padlock at the bottom of you browser window.
All content presented on this web site, including but not limited to, text, graphics, logos, button icons, images, audio clips and software, is the sole legal property of Conform UK (www.conformUK.com) and it's associate manufacturers, supplier network unless otherwise noted, and is protected by international copyright laws (Bern Convention). Copyright, trademarks and other intellectual property rights protect them. None of the material on this web site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Conform UK (www.conformUK.com) the copyright owner, regardless of the purpose or intent of the user. All photographic and graphic images are encoded with a digital watermarking process. This invisible digital watermark is imbeded directly within the image at the time the image is created and is impossible to alter or remove thus positively identifying the copright ownership of all images on this web site. Permission is granted to download and view the materials on this web site for accredited medical, and other non-commercial use only, provided:
1) you do not modify any of the materials.
2) that you retail all copyright and other proprietary notices contained in the materials.
3) and only if prior written permission is obtained from Conform UK (www.ConformUk.com)