terms and conditions

1. General Information

It is important that you read these Terms and Conditions as they govern your use of this web catalogue. By using this website you agree to the terms and conditions as stated.

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2. Products

Products available from the conformUK.com web catalogue are supplied by manufacturers accredited to manufacturing standards such as ISO 9001/ ISO 9002. They are in line with various European / British / World Standards and Certifications, technical aids for disabled persons, general requirements and test methods and CE marked when applicable. If you require the relevant documentation this can be sent, emailed or faxed to you. All sizes quoted are approximate and you must allow for a +/- variation which may appear due to intricate manufacturing processes on certain products. All weights given are approximate and may vary slightly as they might include standard accessories supplied with the product and / or packaging. In certain cases the volumetric weights are also higher than the actual weights of the product/s. Whilst everything is done to assure the manufacturers conform to any relevant legislation for the sale of products shown in the online web catalogue, it is impossible as non-manufacturers to assure the specifications and materials used are in adherence to legislation as may be in force in any non-European country to which you may wish the products to be delivered to. It is your responsibility as the purchaser to assure the product is in line with the delivery countries appropriate standard. Should it not adhere to those standards you as the purchaser carry any risk related responsibilities. Orders for products within the program that are not available for international resale will not be processed - your credit / debit card will not be charged. In such instances you will be emailed the manufacturer's contact details or those of the appointed distributor in that country.

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3. Prices and VAT Refunds

All prices are shown in Pounds Sterling. Delivery charges are calculated according to the size and weight of the product and the destination of the parcel. If you would prefer to settle your payment in Euro, US Dollars or any other currency, you can choose the relevant currency once you are in the secure payment environment provided by Worldpay PLC or yoou can request a Pro-Forma invoice which will be emailed to you.
If you are a UK resident and registered disabled you may be eligible for VAT relief. To claim VAT relief please complete, sign and return the VAT exemption form. The VAT will be refunded to you on receipt of the signed VAT exemption form where applicable.

Whilst every effort is made to keep prices accurate, there may be times when an unforseen price rise or change to a product has occured. In such circumstances you will receive an email to inform you of these changes. You will have the opportunity to modify or cancel your order.

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4. Sales and Promotions

Products that are reduced for sales and promotions via the conformUK.com web catalogue are shown on the special offers page. Sale/Promotional products are not subject to further discounts. A 10% discount is available on a range of products to all UK members of the Spinal Injuries Association, Paraplegics Association and many other Associations. Please email us once you have been issued your Worldpay Transaction ID and a refund will be made back to your credit / debit card used for the purchase.

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5. Payment

The Worldpay program used accepts payment of most all major credit/debit cards. All orders are positively credit/debit card sanctioned prior to despatch. Please ensure the details you enter are correct. No responsibility is accepted if the order is held up as a result of incorrect payment/delivery details being given. Automated bank transfers and UK / Euro cheques are accepted and must be made payable to Conform UK.

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6. Delivery Details

Products can be delivered worldwide depending on the relevant agreement with the manufacturer. Deliveries are handled by signed for insured postal and carrier services and sent via a recorded insured trackable service. Please allow 2 - 28 days for delivery depending on destination. Goods sent within the UK are generally delivered within 2 - 7 days, within Europe and the USA 7 - 14 days and other destinations 14 - 28 days. Carriage prices vary depending on the delivery destination and the weight of the parcel. The carriage charge is displayed once the delivery destination has been selected at checkout. Goods supplied within Europe will be charged VAT. Goods supplied overseas will be charged VAT when the carrier does not offer a service to collect local taxes / duties on delivery of the goods. If the carrier is able to collect local duties and taxes we will refund the VAT charged.
In case of the parcel not arriving with you within the estimated delivery time please use the contact form to enquire the whereabouts of your parcel quoting the Worldpay Transaction ID issued for the online purchase. In the event of loss of the parcel a replacement will be issued to you immediately or you can cancel your order and your card used for the purchase will not be debited or payment will be refunded in full.


7. Returns Policy / Refunds

The products displayed in the conformUK.com web catalogue are carefully selected from manufacturers who pay attention to producing products that are innovative, of good quality, durable and reliable. Should you, for any reason wish to return any goods they will of course be refunded. The goods must be unused, not damaged and returned in their original packaging within 14 days of receipt. (Please note: Products that are manufactured to order cannot be returned or refunded). Shipping and handling charges incurred when placing the order and the cost for the return of the goods will not be refunded.
Prior to returning the goods please e-mail to customerservice@conformUK.com or phone +44 (0)870 762 4841. The relevant manufacturer's returns document and returns number will be emailed / posted to you along with the returns address for returning a product. Please return the goods by safe methods of transport using a delivery service that requires a signature on receipt and allows you to insure the goods against damage or loss whilst in transit. You are responsible for the cost of the product until arrival at the returns address.

Upon receipt and inspection of the goods at the factory a refund will be issued back to you. For orders placed via the online web catalogue which were processed through the Worldpay payment system the refund is applied back to your credit / debit card used for the purchase via Worldpay's payment system. For orders placed by phone, email or fax refunds are either made directly to your bank account via BACS or a cheque is posted to you. Please note that due to the nature of some products (bathroom, bedroom and electrical items returns can only be accepted if neither the safety seals (electrical products) nor the hygiene seals (bathroom and bedroom products) have been broken. Any products that are made to order cannot be returned. Please email customerservice@conformUK.com in case you have question prior to placing an order or use the contact us form or phone numbers. If you prefer to place an order via telephone, email or fax a Pro-forma invoice will be issued prior to despatch of any goods for new account clients.

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8. Privacy Policy

The success of Conform UK is based on the strong traditions of quality products and customer service. When you buy products from the web catalogue or provide your personal details they will never be sold.


You are asked for your name, address and contact information so your order can be sent and you can be contacted in case there are any questions or problems with the delivery (from time to time the carrier drivers may have problems finding an address in which case your telephone number may be issued to the driver). You are asked for credit card information by Worldpay PLC for verification of your credit card payment. Your card details are scrambled immediately after verification in the Worldpay system for your security and to prevent identity fraud. Your name, address, telephone number or email is never sold.

How we use Email

Your email address is never shared with companies other than Worldpay who only require it to confirm your credit / debit card transaction has been successful. After you place an order on the site, you will receive an email confirming your order. The despatch note will accompany the package. Your receipt is emailed or posted to you.

Emails are used as a means of contacting you concerning your order or any enquiry you may have about a product. You can email your questions or comments. Every email received is read.

Cookies - Shopping and Checkout

Cookies are small bits of text that your Web browser software may store on your computer when you visit web pages. The cookie used in the conformuk.com web catalogue "remembers" which items you've placed in your Shopping Bag as you move about within the site. No personal information whatsoever is stored within these cookies. Before you can place an order you need to enable your browser to accept cookies. Most browsers accept cookies by default, but if you're having trouble ordering, you may need to change settings to enable cookies.

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9. Security

The conformuk.com web catalogue is linked to Worldpay PLC, Hostway PLC and is registered with the PCI Security Standards Council to assure a highly secure and safe ordering and payment environment.

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10. Copyright / Trademarks / Data Protection

All content presented on this web site, including but not limited to, text, graphics, logos, button icons, images, audio clips and software, is the sole legal property of Conform UK (www.conformUK.com) and it's associate manufacturers, supplier network unless otherwise noted, and is protected by international copyright laws. Copyright, trademarks and other intellectual property rights protect them. None of the material on this web site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Conform UK (www.conformUK.com) the copyright owner, regardless of the purpose or intent of the user. All photographic and graphic images are encoded with a digital watermarking process. This invisible digital watermark is imbeded directly within the image at the time the image is created and is impossible to alter or remove thus positively identifying the copright ownership of all images on this web site. Permission is granted to download and view the materials on this web site for accredited medical, and other non-commercial use only, provided:

1) you do not modify any of the materials.
2) that you retail all copyright and other proprietary notices contained in the materials.
3) and only if prior written permission is obtained from Conform UK (www.ConformUk.com) or the associated manufacturers and suppliers.

You may view, copy or print portions of the web catalogue for the sole purpose of providing you with information about products prior to placing an order or at the time when placing an order. You may not, without our permission (www.ConformUK.com), mirror any material contained on this web site on any other server. You are prohibited from linking to any individual page on this web site from any other web location without first obtaining prior written permission from Conform UK (www.ConformUK.com). Permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. Any unauthorized use of any material contained on this web site is in direct violation of copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statues. Any and all violations of our legal rights will be pursued to the fullest extend of law.

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11. Liability

To the extent not prohibited by law, in no event shall conformuk.com be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, arising out of or related to your use of the use of the web catalogue or produce supplied. However caused, regardless of the theory of liability (contract, tort or otherwise). When advised of the possibility of such damages, some of the various manufacturer's jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages.
ConformUK.com will not be responsible for any losses resulting from your use or the inability to use the web catalogue or resulting from unauthorised access to, or alteration of your transmission or data. ConformUK.com will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss. You will be responsible if you use this web catalogue in breach of these terms of use and will have to reimburse for any loss that you cause as a result of your misuse. Please note: The web catalogue may not be uninterrupted or entirely error free at all times. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis.

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